Support Desk Representative
3 month contract convert to Permanent
- Have strong knowledge of key IT equipment , software and infrastructure
- Understands Active Directory, DNS/DHCP
- Strong familiarity with IDM/Web based Identity management tools
- Excellent verbal communication skills
- Excellent troubleshooting skills
- Strong process skills and knowledge
- Experienced with LAN/WAN environments of an enterprise nature
- Works well independently and in team situations
Associates or bachelor’s degree preferred; or 9+ years of directly related technical experience with a High School Diploma, college hours focused in an IT curriculum or relevant work experience may be substituted
Two to three years’ experience directly related to the position required
The Support Desk Representative I delivers quality support and assistance to internal users while working to achieve departmental Service Levels. As a member of the IT Support Desk, the Representative responds to incoming requests via supported channels (phone, portal, chat) and documents all work in designated ticketing system. Work is technical in nature and may require various troubleshooting techniques but also demands a strong customer service orientation to communicate effectively with both technical and non-technical users.
80% of the scheduled work time will be interfacing with users either responding to calls directed from an ACD or making outbound calls on in-progress requests.
Ticketing System: Remedy - ITSM, Cherwell
Please apply online or email/message firstname.lastname@example.org. If you don’t meet these requirements, but are interested in other Impellam NA, CORESTAFF or S.Com opportunities, please register with us online at ess.impellam.com.
s•com is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.
“Employer will not sponsor applicants for work visas for this position.”