telecom CRM

Job Ref: JO000097606
Sector: IT
Job Type: Temporary
Date Added: 12 February 2020
  • Boxborough MA, US Boxborough Middlesex County USA 01719
  • $18 - $25.50 per HOUR
  • Delfina Asinari
  • 646.712.2859 USA

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Off Net Solutions Specialist

Will also accept candidates in Edison, NJ.
The Off-Net Solutions Specialist will be responsible for administrating the pre-sales and post-sales process of sourcing, ordering, tracking and auditing/reconciling records in regards to lit and dark circuit activations, moves/adds/changes, terminations, as well as other facilities, circuit components, and leased 3rd party network interconnections. As a key member of our Off-Net Operations team, this person is also required to drive continual process improvement, gain operational efficiency, control costs, and provide a level of service which meets or exceeds customer and other department expectations.


• Obtain pricing for, and process orders for, circuits orders with 3rd party carriers and service providers – Initial Quotations, Orders, Applications, Augments, Disconnects relating to Type II Circuits, which could also include additional facilities such as Power, Equipment and/or Space.
• Act as a point of contact for the LT Sales and Engineering/Operations organizations. Be a point of contact for Type II providers’ account teams. Maintain effective relationships with all providers.
• Ensure committed installation dates are met, and communicate effectively with LT PM and other depts. as needed.
• Resolve and/or escalate issues in a timely fashion.
• Ensure project documents are complete, current, and stored appropriately.
• Maintain vendor data, rate sheets, & service availability documentation for each Type II provider across the network.


• Basic understanding of Ethernet technologies
• Basic understanding of SONET/TDM technologies
• Basic understanding of OSP/ISP construction
• Familiarity with circuit inventory and facility management OSS applications. NetCracker experience desired.
• Experience managing multiple vendors and resources in order to deliver time-sensitive projects.
• Intermediate (or better) knowledge of MS Excel.

• 5 years of Telecommunications Operations Management, or Bachelor’s Degree in a Related Field
• Experienced with Cross connects, Lit and Dark Circuits, co-location spaces, meet-me-rooms, carrier hotels and cross-connect types, e.g. TELX, Equinix, Verizon etc.
• Understanding of Telecommunications Networks
• Understanding of Type II circuit provider ordering installation, test, and turn-up procedures

• Experience with the following OSS applications desired:
• NetCracker
• Microsoft Dynamics CRM
• Bachelor’s Degree, or
• 5 Years Telecommunications experience


s•com is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. USA
11/03/2020 12:00:00
USD 18.00 18.00